Southern Indian Health Council

Patient Center

Patient Centered Home

A Patient Centered Home is a new concept of health and wellness care and services.  This concept is focused on the patient and family with the goals and purpose of providing integrated, comprehensive, and quality care through a team approach.

It is called a “home” because we want SIHC to be the first place you think of for your health and wellness needs.  We have established care teams to help improve coordination and continuity to improve access to care, and to provide care that is patient and family centered, compassionate, and delivered in a culturally effective manner. Please join us on this refreshing journey and new approach to care delivery.

 

Key Features of the Patient Centered Home

  • Patient-centered: partnerships among providers, patients, and their families ensures that decisions respect patients’ wants, needs, and preferences, and that patients have the education  and support they need to make decisions and participate in their own care
  • Comprehensive: a team of care providers is accountable for patients’ physical and mental health care needs, including prevention and wellness, acute care and chronic care
  • Coordinated: care is organized across all elements of the broader health care system, including specialty care, hospitals, home health care, community services, and support
  • Accessible: patients are able to access services with shorter waiting times, with after-hours care, 24/7 electronic or telephone access, and communication through health information technology
  • Committed to quality and safety: staff enhance quality improvement to ensure that patients and families make informed decisions about their health

 

Expectations from SIHC

  • You are at the center of your care
  • You have a health care team to take care of your needs
  • You have access to your health care team when you need it
  • You have support to take an active role in your care
  • You have support and care to keep you out of the emergency room and hospital
  • You will be asked to tell us about your experience at SIHC

 

SIHC’s Commitment to You

  • Listen to patients’ questions and concerns to give appropriate response
  • Uphold SIHC’s Service Standards
  • Make treatment plans understandable and manageable
  • Ensure patients have a good understanding of all medications prescribed and their treatment plan and goals
  • To refer patients as needed
  • Make sure patients receive care when needed, when SIHC is open, and provide information about how to receive care when SIHC is closed
  • Provide condition specific written educational materials to assist in self-management
  • Respect patient’s choice of provider
  • Treat patient with respect, honesty, and compassion
  • Hold ourselves to the highest quality and safety standards
  • Be responsive and timely with our care and information to patients
  • Help patients set goals for care and treatment plans
  • Listen to patients and answer questions
  • Provide information to patients in a way that is understandable
  • Provide evidence-based care, patient education, and self-management support
  • Respect patient rights to their own health information
  • Respect privacy and the privacy of patient health information
  • Communicate openly about the benefits and risks associated with any treatments
  • Provide patient information to help patient’s make informed decisions about care and treatment options
  • Work with patients, and others involved in patient care, to coordinate and integrate the care received
  • Use health records to review patient information to help make sure patients get the services needed

 

As a Patient I Will:

  • Bring a picture ID and insurance card to all visits
  • Be a responsible and active member of my care team
  • Treat all staff with respect, honesty, and consideration
  • Respect the commitment I have made to my healthcare and wellness journey
  • Provide the information to my care team that is needed for treatment
  • Learn all that I can about my condition
  • Participate in decisions about my care
  • Understand my care plan to the best of my ability
  • Ask questions when I do not understand and write down questions that I have
  • Communicate any problem I have with my care plan
  • Tell my care team if something about my health changes
  • Tell my care team if I have trouble communicating or have trouble reading
  • Let my care team know if I have family, friends, or an advocate to help me with my healthcare
  • Bring a current medication list of all medication and pill bottles of all medication to each appointment
  • Repeat to my provider what was discussed to demonstrate I understand what I need to do before my next appointment
  • Make sure I know how to reach my care team
  • Fill out registration forms annually
  • Inform my care team about my medications, visits to specialists, medical history, health status, recent test results, self-care information, and data from recent hospitalizations or ER visits

For more information, see SIHC’s Patient Centered Home booklet